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FAQ

  • How long will it take to receive my item?
    All orders will be shipped within 2-3 working days, usually sooner! They are shipped with either: Royal Mail 24 = 1-2 working days Royal Mail 48 = 2-3 working days
  • Returns
    All personalised items cannot be returned unless broken. Unfortunately they can not be exchanged as they are customised for you personally. Plain items with no wording can be exchanged or returned within 14 days. If the item arrives broken apon arrival we will offer a replacement or refund.
  • Label Care
    Carefully hand wash especially around the lettering and if you can avoid washing around the lettering then do. Not dishwasher safe. Avoid scrubbing or submerging in water for long periods of time.
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